Quote:
Originally Posted by rickyr17
That's partially correct. It uses the online name but you cannot change that name online. It initially had my full name and I wanted to use my short/nick name instead. I went online and it wouldn't change when I edited it online. I contacted the Genius line and they said I had to go through the dealer because that is tied to the service contract. The dealership eventually fixed it for me.
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The issue is that the ConnectdDrive backend is kinda wonky/unreliable. You can definitely make the change there, but it doesnt always stick. And even once it does, it might revert back occasionally. Plus it seems to be down roughly 30% of the time that ive tried to access it. That said, you can make the change there.