Quote:
Originally Posted by JJ 911SC
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Only if we have goodwill budget left for the month. BMW gives the dealers a set amount every month to use towards goodwill repairs. The amount is based on many factors. Once that budget is used up, that's it for the month. We will only use part of that budget for "good" customers. If you only come by when you need warranty repairs or recalls, or did not buy the vehicle from us........bad news. Even previous CSI ratings are factored in. If you give us a bad CSI rating time and time again, why would we go the extra mile for you?