Quote:
Originally Posted by UncleWede
There's school for IT??? I have BS in Math, and MS in Systems Management Oh, and A+ from CompTIA  |
Some of the most "IT educated" people in my company have the social skills of a rock, and very little common sense. From a help desk manager perspective, I think having both troubleshooting skills and good communication is more beneficial over formal training.
I can get someone training on a particular subject if they need it, but I can't teach them to have good communication or good troubleshooting skills.