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"No mom, the boys are fine. No, they didn't go to Mexico, they haven't been arrested."
An elderly lady came into our PD. She was in TEARS. Target wouldn't sell her a gift card to <insert here> so she could get her granddaughter out of jail.
We have a VIP (Volunteer in Policing) whose ONLY job is to do research and inform several vulnerable communities in the city about these things. She even helped me by going through a single credit bureau and correcting all the bogus info they had on my account. Places I've never worked, addresses I never lived at, phone numbers I never had.
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