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I agree completely - building and maintaining a good relationship in all sorts of walks of life is very important indeed. The sales chap I deal with myself has been absolutely first class - very responsive indeed and helps to sort things that are not really his job to get involved with. He's very likeable and provides very good advice. So much so that when my parents wanted a new car there was only one place they were going to go!
I try to put this sort of attitude into practice myself at all times - its not about being a pushover or anything, but being genuinely helpful to those around you is a quality that is sometimes in short supply... sadly...
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