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Me: Hires plumber to install new toilet
Plumber: Adjusts process and parts slightly to save money, and make the job slightly easier.
Me: Why does my toilet make that horrendous sound when I flush it? That doesn't sound right.
Plumber: Does it flush?
Me: Well yeah.
Plumber: Ok then. [leaves]
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Business always balance the factors that you cited, but it doesnt mean that they arent weighing those factors in a way that aligns more to the financial & legal end of the spectrum and not customer satisfaction. Different people are more or less pickier with the product or service that they pay for. The folks on this thread are less accepting of what is perceived to be a flaw in a product than you. That doesnt make you or them wrong - just different, but it also doesnt change the fact that something is, on face value, not normal with a type of product.
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