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      06-18-2019, 11:38 AM   #22
SgtGigglebox
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Drives: '13 Atacama 35is
Join Date: Sep 2012
Location: Washington D.C. Area

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Quote:
Originally Posted by rickyr17 View Post
That's partially correct. It uses the online name but you cannot change that name online. It initially had my full name and I wanted to use my short/nick name instead. I went online and it wouldn't change when I edited it online. I contacted the Genius line and they said I had to go through the dealer because that is tied to the service contract. The dealership eventually fixed it for me.
The issue is that the ConnectdDrive backend is kinda wonky/unreliable. You can definitely make the change there, but it doesnt always stick. And even once it does, it might revert back occasionally. Plus it seems to be down roughly 30% of the time that ive tried to access it. That said, you can make the change there.
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