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In theory, having a good relationship and maintaining one is a good thing but boy, do some places make it difficult. I recently bought a BMW in a different city from my home. They forgot to give me some items that were listed on the spec sheet, like the wheel lock key. Going on a month now of being 'nice' and being told the parts have been ordered yet I haven't received anything and they are completely blowing me off now. It's such a nominal amount but the dishonesty is what really is bothering me. Of course, BMW corporate can't do anything for me. Frustrating experience for a 1st time BMW owner.
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