I used to get those types of surveys. My simple response in the survey was that there is a level of service expected and if one does that they are average. If they go above or below it then I will adjust appropriately. I should add on a couple occasions I have called the business and let them know that these surveys are worthless.
Or as one airline recently said "When everyone is elite, no one is"
Last edited by BeEmVe; 07-14-2016 at 09:49 PM..
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