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I've said her in different threads how I slammed my CA when I got the survey from BMW. I didn't just give him a 9...on average he got a 4 (if I remember correctly) and I felt I was being a bit generous when I did. I also didn't hold back in the comments section about his conduct either. I did praise the FI person I had some follow up dealings which was the only bright spot with my horrid experience with this dealership. It actually gives me great satisfaction my survey answers had some financial consequence for this CA.
Fortunately, there are plenty of other BMW dealerships in my area. I haven't been back to that dealership since buying my car.
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