idrive update failed

Daniel GD · 07-26-2020, 03:16 AM

Hi,

Two days ago my ConnectedDrive app started to download update 11/2019.55. Yesterday I transfer it to the car and then started to Upgrade. When finished, idrive rebooted and then booth app and car gave this amazing message.

Now the car don't start. I called BMW assistance but they said they are a towing and a mechanical service. For software problems the car has to go to the dealer.
My garage is very tight and will be a challenge to remove the car. Is there a way to reboot / revert / reinstall idrive just to take it from the garage ?
Thank you

CeEl · 07-26-2020, 10:46 AM

Quote:

Originally Posted by Daniel GD

Hi,

Two days ago my ConnectedDrive app started to download update 11/2019.55. Yesterday I transfer it to the car and then started to Upgrade. When finished, idrive rebooted and then booth app and car gave this amazing message.

Now the car don't start. I called BMW assistance but they said they are a towing and a mechanical service. For software problems the car has to go to the dealer.
My garage is very tight and will be a challenge to remove the car. Is there a way to reboot / revert / reinstall idrive just to take it from the garage ?
Thank you

Someone else on the forum had a similar issue but at least his car started. BMW was helping him so I am a bit surprised by your experience.

Did you try calling BMW Genius? And then the dealer?

Daniel GD · 07-26-2020, 12:00 PM

Quote:

Originally Posted by CeEl

Someone else on the forum had a similar issue but at least his car started. BMW was helping him so I am a bit surprised by your experience.

Did you try calling BMW Genius? And then the dealer?

I will call them tomorrow. I saw a post from a X6 owner with same problem with car and garage and a BMW guy went there and enable the engine to start and remove it from the garage to then be towed to the dealer.

Sladester100 · 07-26-2020, 07:38 PM

https://g29.bimmerpost.com/forums/sh....php?t=1737118

MonsterMontoya · 07-31-2020, 10:51 PM

That’s me! I had the same error but the car started fine afterwards. The bmw tech I spoke to on the phone mentioned that the error usually disables engine starting, so I have no idea what happened in my case.

Daniel GD · 08-04-2020, 03:33 AM

Finally I have the car back ! It took 5 hours to remove it from the garage ! First it was there a guy from the dealer with the computer but we was unable to start the car. Then a guy from BMW assistance to try to unlock the transmission. Took a very long time and effort and then, when we open the door the transmission jumped to park again ! So, we had to put the rear wheels in a platform, remove it from the garage, put it on the trailer and tow it to the dealer. We spent 2,5 just to do this last part !
Its now updated to the last version, 07/2020.30 and they also executed the recall 0032140300
Future updates will still be done OTA but with the car parked at the dealer !

07-26-2020, 03:16 AM	#1
Daniel GD New Member 21 Rep 23 Posts Drives: F22,G29 Join Date: Jul 2020 Location: Portugal iTrader: (0)	idrive update failed Hi, Two days ago my ConnectedDrive app started to download update 11/2019.55. Yesterday I transfer it to the car and then started to Upgrade. When finished, idrive rebooted and then booth app and car gave this amazing message. Now the car don't start. I called BMW assistance but they said they are a towing and a mechanical service. For software problems the car has to go to the dealer. My garage is very tight and will be a challenge to remove the car. Is there a way to reboot / revert / reinstall idrive just to take it from the garage ? Thank you Attached Images
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07-26-2020, 07:38 PM	#4
Sladester100 Lieutenant 128 Rep 588 Posts Drives: F30 320d & G29 M40i First Edtn Join Date: Dec 2012 Location: South East, UK iTrader: (0) Garage List 2019 BMW Z4 M40i Fi ... [9.50]	https://g29.bimmerpost.com/forums/sh....php?t=1737118 __________________ F30 320d ED Melbourne Metallic, Vis Pack, Dakota Leather, & Other Goodies G29 M40i First EditionFrozen Orange
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07-31-2020, 10:51 PM	#5
MonsterMontoya New Member 7 Rep 20 Posts Drives: BMW Z4 s30i Join Date: Oct 2019 Location: California iTrader: (0)	That’s me! I had the same error but the car started fine afterwards. The bmw tech I spoke to on the phone mentioned that the error usually disables engine starting, so I have no idea what happened in my case.
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08-04-2020, 03:33 AM	#6
Daniel GD New Member 21 Rep 23 Posts Drives: F22,G29 Join Date: Jul 2020 Location: Portugal iTrader: (0)	Update Finally I have the car back ! It took 5 hours to remove it from the garage ! First it was there a guy from the dealer with the computer but we was unable to start the car. Then a guy from BMW assistance to try to unlock the transmission. Took a very long time and effort and then, when we open the door the transmission jumped to park again ! So, we had to put the rear wheels in a platform, remove it from the garage, put it on the trailer and tow it to the dealer. We spent 2,5 just to do this last part ! Its now updated to the last version, 07/2020.30 and they also executed the recall 0032140300 Future updates will still be done OTA but with the car parked at the dealer !
	Appreciate 0 Quote