BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BMW Z4 Forums (G29) BMW Z4 (G29) General Forum Software Update Problems

Post Reply
 
Thread Tools Search this Thread
      09-21-2020, 06:53 AM   #1
V6 PFG
New Member
V6 PFG's Avatar
United Kingdom
11
Rep
20
Posts

Drives: BMW Z4 M40i
Join Date: Sep 2020
Location: UK

iTrader: (0)

Software Update Problems

Hi all,
After picking up my Z4 at the weekend I could not get the message in my car to verify the connected drive app.
Everything else worked fine, Spotify BMW messages etc.
This morning I updated the software to the Nov 2019 & have now lost all the apps! The only ones showing are the BMW assistant and the one for calling BMW. No option to even go to the BMW store for apps.
Spoke to the connected drive people and they have added my car so the app on my phone works now but I still don't have any apps in the car.
Is there something I have missed doing after the software update?
Appreciate 0
      09-21-2020, 07:39 AM   #2
German1967
Captain
German1967's Avatar
United_States
579
Rep
829
Posts

Drives: 2015 M235xi - 2022 992 C2S Cab
Join Date: Mar 2015
Location: Ohio

iTrader: (0)

If you go into the Apps menu there is an option to update all services (I don't remember if it is in the menu itself or if you have to use the iDrive options button to get there).
This should bring the apps back.
__________________
Hoc Lapidem Non Vi Sed Saepe Cadendo!
Appreciate 1
V6 PFG10.50
      09-21-2020, 08:12 AM   #3
V6 PFG
New Member
V6 PFG's Avatar
United Kingdom
11
Rep
20
Posts

Drives: BMW Z4 M40i
Join Date: Sep 2020
Location: UK

iTrader: (0)

Unfortunately I don't have the option to refresh the apps. When I hit the apps button all I have is this screen, everything else has disappeared after the software update.
Attached Images
 
Appreciate 0
      09-21-2020, 10:05 AM   #4
TheGingerOneNI
Enlisted Member
15
Rep
38
Posts

Drives: BMW Z4 M40i
Join Date: Sep 2020
Location: Co.Antrim

iTrader: (0)

I have read other users do a hard reset and the apps will reappear
Appreciate 1
V6 PFG10.50
      09-21-2020, 10:32 AM   #5
German1967
Captain
German1967's Avatar
United_States
579
Rep
829
Posts

Drives: 2015 M235xi - 2022 992 C2S Cab
Join Date: Mar 2015
Location: Ohio

iTrader: (0)

Quote:
Originally Posted by V6 PFG View Post
Unfortunately I don't have the option to refresh the apps. When I hit the apps button all I have is this screen, everything else has disappeared after the software update.
Keep the "cursor" on Installed Apps without actually clicking it yet (one step before your pic). Then push the "option" button on the bottom right of the iDrive Controller. You should see a screen popping up that allows you to "Update Apps and Services".
__________________
Hoc Lapidem Non Vi Sed Saepe Cadendo!
Appreciate 1
V6 PFG10.50
      09-21-2020, 01:01 PM   #6
V6 PFG
New Member
V6 PFG's Avatar
United Kingdom
11
Rep
20
Posts

Drives: BMW Z4 M40i
Join Date: Sep 2020
Location: UK

iTrader: (0)

Thanks German 1967, found the option to update the apps, it said it had updated them but it's made no difference.
I re-set the head unit a couple of times & then tried the update again but still no luck
Appreciate 0
      09-22-2020, 04:24 AM   #7
Daniel GD
New Member
Daniel GD's Avatar
21
Rep
23
Posts

Drives: F22,G29
Join Date: Jul 2020
Location: Portugal

iTrader: (0)

I read somewhere a situation like yours and was solved by disconnecting the battery and connecting back on. The head unit reset is a "soft reset"
Appreciate 1
V6 PFG10.50
      09-22-2020, 05:28 AM   #8
V6 PFG
New Member
V6 PFG's Avatar
United Kingdom
11
Rep
20
Posts

Drives: BMW Z4 M40i
Join Date: Sep 2020
Location: UK

iTrader: (0)

Weird that the software info app has appeared today, nothing else though.
I have booked a genius appointment for later today as I don't fancy disconnecting the battery after only having the car a couple of days.
Hopefully it will be sorted and I can post the solution in case anyone else has the same trouble
Appreciate 0
      09-22-2020, 03:48 PM   #9
V6 PFG
New Member
V6 PFG's Avatar
United Kingdom
11
Rep
20
Posts

Drives: BMW Z4 M40i
Join Date: Sep 2020
Location: UK

iTrader: (0)

So, had the appointment with the "genius", think his title is stretching it a bit.
All he did was the same things as I've been advised by the helpful comments on this thread. Soft reset & refresh the apps.
Advice is to leave it a few days, the apps might re-appear over the next few days. If they don't I need to book my car in to the service centre.
He did manage to get my digital card working so not an entirely wasted journey.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 03:40 AM.




bmw
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST