2023 Z4

mattjaw · 03-25-2023, 05:28 PM

Just received our BMW Z4 Built just this February 2023 and delivered to us today. Some troubling news from Dealer stating that new Chip was used, thus rendering Apple Carplay and Android equivalent useless until they can push new software. I also tried adding Alexa, this also is part of that issue. I am just curious as to whether any others faced this problem or even if it is a problem or just something on my build.

If anyone has any feedback please help.

Matt

RigaTony1982 · 03-25-2023, 05:37 PM

I have not heard this, but will let someone who has their 2023 in hands chime in. FWIW, my build sheet lists both CarPlay and android auto.

mattjaw · 03-25-2023, 06:37 PM

Thanks. Was on my build sheet as well. It’s a standard component.

gkgeiger · 03-25-2023, 06:57 PM

I have an early ‘23 and CarPlay is working.

CJ421 · 03-25-2023, 07:48 PM

This seems bizarre, and no one else has reported this to my knowledge.

I would question the dealer a little further. Even basic cars have Carplay and Android Auto, so there's no way I would accept any reason for it not being on a premium car like the Z4.

Charles

mattjaw · 03-25-2023, 08:28 PM

Quote:

Originally Posted by gkgeiger

I have an early ‘23 and CarPlay is working.

Is it a 2023 z4?

Z4-2023 Mike · 03-25-2023, 08:39 PM

Quote:

Originally Posted by mattjaw

Just received our BMW Z4 Built just this February 2023 and delivered to us today. Some troubling news from Dealer stating that new Chip was used, thus rendering Apple Carplay and Android equivalent useless until they can push new software. I also tried adding Alexa, this also is part of that issue. I am just curious as to whether any others faced this problem or even if it is a problem or just something on my build.

If anyone has any feedback please help.

Matt

My 2023 Z4 M40i was delivered to CA 3/1/23 with CarPlay fully operational.
I’d suggest calling BMW Genius. Provide your VIN# and they should know the real story.

Top Gon · 03-26-2023, 12:26 AM

My ‘23 has fully functional CarPlay. 12/22 build

Pprior · 03-27-2023, 06:46 AM

I can't imagine that BMW would put chips in that don't support CarPlay. OTOH clearly you were told that - what the hell is going on these days.

mattjaw · 03-27-2023, 07:47 AM

Heading back to dealer....so frustrating.

I see two options...
1. have them keep car and provide us a loaner until fixed
2. bite the bullet and order a new one let them deal with hassle.

So frustrating as the process took 4 months.

Westside Guy · 03-27-2023, 08:09 AM

Quote:

Originally Posted by mattjaw

Heading back to dealer....so frustrating.

I see two options...
1. have them keep car and provide us a loaner until fixed
2. bite the bullet and order a new one let them deal with hassle.

So frustrating as the process took 4 months.

You are the only recipient of a 2023 model that has reported this issue. As previously suggested, definitely call the BMW Genius before the dealer gives you a BS story.

mattjaw · 03-27-2023, 10:15 AM

UPDATE

Dealer took car, stated they will fix. If they can't will order a new one.

I also have recieved a loaner car.

Not sure what else i could or should of asked for.

Will post results in next week how this gets resolved.

Westside Guy · 03-27-2023, 05:15 PM

Quote:

Originally Posted by mattjaw

UPDATE

Dealer took car, stated they will fix. If they can't will order a new one.

I also have recieved a loaner car.

Not sure what else i could or should of asked for.

Will post results in next week how this gets resolved.

Did you try calling the BMW Genius?

mattjaw · 03-27-2023, 05:19 PM

Quote:

Originally Posted by Westside Guy

Did you try calling the BMW Genius?

I thought about it, but i felt the were going to put me through the troubleshooting i had already done. The final reason I decided to go back to dealer was i asked BMW assistant AI to switch to Apple Carplay and the answer was "Apple Carplay is not installed"

Westside Guy · 03-27-2023, 05:39 PM

Quote:

Originally Posted by mattjaw

I thought about it, but i felt the were going to put me through the troubleshooting i had already done. The final reason I decided to go back to dealer was i asked BMW assistant AI to switch to Apple Carplay and the answer was "Apple Carplay is not installed"

The only reason why I suggested calling Genius line was to ascertain whether or not they were actually 2023 models being shipped without the CarPlay feature. Something sounds fishy to me as you are the only one that reported having this issue.

yo4 · 03-27-2023, 07:49 PM

Due to a shortage of semiconductors, head units without Bluetooth were used for a period of time.
The 6P1 in the option code indicates that.
I do not know if that was used on the G29 for the US market.

mattjaw · 03-28-2023, 03:57 PM

Thank you all for feedback! The dealer was able to rectify. It turns out that factory had to send a reset code to the car of some sorts to reinitiate the install. Long story short...I am in business with Carplay and Alexa!

Thanks again all who answered.

Westside Guy · 03-28-2023, 04:12 PM

Quote:

Originally Posted by mattjaw

Thank you all for feedback! The dealer was able to rectify. It turns out that factory had to send a reset code to the car of some sorts to reinitiate the install. Long story short...I am in business with Carplay and Alexa!

Thanks again all who answered.

I am glad that it worked out for you!

StanDiego · 03-28-2023, 09:10 PM

Quote:

Originally Posted by mattjaw

Thank you all for feedback! The dealer was able to rectify. It turns out that factory had to send a reset code to the car of some sorts to reinitiate the install. Long story short...I am in business with Carplay and Alexa!

Thanks again all who answered.

Wow! It's great to hear you got it sorted out but it brings into question the dealer's reputation.

Mastakko · 03-29-2023, 05:40 PM

Quote:

Originally Posted by StanDiego

Wow! It's great to hear to got it sorted out but it brings into question the dealer's reputation.

Have to agree with this. They seem lazy and would have never fixed if you didn't push them. Was it AutoNation?

03-25-2023, 05:28 PM	#1
mattjaw New Member 14 Rep 7 Posts Drives: BMW Z4 Join Date: Mar 2023 Location: Tampa iTrader: (0)	2023 Z4 - No Apple carplay or Alexa Just received our BMW Z4 Built just this February 2023 and delivered to us today. Some troubling news from Dealer stating that new Chip was used, thus rendering Apple Carplay and Android equivalent useless until they can push new software. I also tried adding Alexa, this also is part of that issue. I am just curious as to whether any others faced this problem or even if it is a problem or just something on my build. If anyone has any feedback please help. Matt
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03-25-2023, 05:37 PM	#2
RigaTony1982 Colonel 2601 Rep 2,067 Posts Drives: 2023 BMW Z4 M40i Join Date: Mar 2021 Location: Chicago iTrader: (0) Garage List 2023 BMW Z4 M40i [7.75]	I have not heard this, but will let someone who has their 2023 in hands chime in. FWIW, my build sheet lists both CarPlay and android auto.
	Appreciate 1 mattjaw13.50 Quote

03-25-2023, 06:37 PM	#3
mattjaw New Member 14 Rep 7 Posts Drives: BMW Z4 Join Date: Mar 2023 Location: Tampa iTrader: (0)	Thanks. Was on my build sheet as well. It’s a standard component.
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03-25-2023, 06:57 PM	#4
gkgeiger Lieutenant 862 Rep 512 Posts Drives: '23 X3 M40i, '23 Z4 M40i order Join Date: May 2021 Location: Central Florida iTrader: (0)	I have an early ‘23 and CarPlay is working. __________________ Gene
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03-25-2023, 07:48 PM	#5
CJ421 Brigadier General 1561 Rep 4,109 Posts Drives: BMW M3 Join Date: Feb 2011 Location: Blue Bell, PA iTrader: (1) Garage List 2024 BMW M3 Sedan [9.50]	This seems bizarre, and no one else has reported this to my knowledge. I would question the dealer a little further. Even basic cars have Carplay and Android Auto, so there's no way I would accept any reason for it not being on a premium car like the Z4. Charles __________________ 2024 BMW M3 Sedan Frozen Pure Grey II/Fjord Blue, 6MT Past: 2021 Z4 M40i Frozen Grey II/Black Alcantara \| 2017 F30 340i Mineral Gray/Coral Red, 6MT \| 2011 E92 335i Le Mans Blue/Black, 6MT
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03-26-2023, 12:26 AM	#8
Top Gon Bashar 416 Rep 1,121 Posts Drives: 2023 BMW Z4 M40i Join Date: Jun 2010 Location: Bay Area, CA iTrader: (4)	My ‘23 has fully functional CarPlay. 12/22 build
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03-27-2023, 06:46 AM	#9
Pprior Second Lieutenant 424 Rep 297 Posts Drives: 2023 Z4 40i Join Date: May 2022 Location: Florida iTrader: (0) Garage List 2023 BMW Z4 M40i [9.87] 2016 BMW 328GT [0.00]	I can't imagine that BMW would put chips in that don't support CarPlay. OTOH clearly you were told that - what the hell is going on these days.
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03-27-2023, 07:47 AM	#10
mattjaw New Member 14 Rep 7 Posts Drives: BMW Z4 Join Date: Mar 2023 Location: Tampa iTrader: (0)	Heading back to dealer....so frustrating. I see two options... 1. have them keep car and provide us a loaner until fixed 2. bite the bullet and order a new one let them deal with hassle. So frustrating as the process took 4 months.
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03-27-2023, 10:15 AM	#12
mattjaw New Member 14 Rep 7 Posts Drives: BMW Z4 Join Date: Mar 2023 Location: Tampa iTrader: (0)	UPDATE Dealer took car, stated they will fix. If they can't will order a new one. I also have recieved a loaner car. Not sure what else i could or should of asked for. Will post results in next week how this gets resolved.
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03-27-2023, 07:49 PM	#16
yo4 Private 205 Rep 50 Posts Drives: 2022G29Z4M40i & 2023G05X5 40d Join Date: Jun 2016 Location: JAPAN iTrader: (0) Garage List 2022 BMW G29 Z4 M40i [5.00] 2023 BMW X5 40d [0.00]	Due to a shortage of semiconductors, head units without Bluetooth were used for a period of time. The 6P1 in the option code indicates that. I do not know if that was used on the G29 for the US market.
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03-28-2023, 03:57 PM	#17
mattjaw New Member 14 Rep 7 Posts Drives: BMW Z4 Join Date: Mar 2023 Location: Tampa iTrader: (0)	Thank you all for feedback! The dealer was able to rectify. It turns out that factory had to send a reset code to the car of some sorts to reinitiate the install. Long story short...I am in business with Carplay and Alexa! Thanks again all who answered.
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