08-11-2023, 01:13 AM | #1 |
Private
120
Rep 55
Posts
Drives: BMW Z4 M40i
Join Date: Aug 2020
Location: Arizona
|
4 New Tires = 4 Damaged Wheels
Took the Z4 for new tires at Arrowhead BMW thinking they would take better care of the wheels than a local tire shop. Boy was I wrong, they damaged every single wheel. It's not huge but I didn't have a scratch on any wheel. They are contacting me tomorrow and will ask me to bring it in. I am sure they will want to do wheel repair, just not sure I want to settle for that. Anyone else have a similar experience? If so what was the resolution? Example in the picture, three of the 4 look the same, one has a minor blemish.
Last edited by Z4Racer1; 08-12-2023 at 06:31 PM.. |
08-11-2023, 02:53 AM | #2 |
Lieutenant
1078
Rep 412
Posts
Drives: BMW Z4 G29 M40i
Join Date: Feb 2022
Location: Antwerp
|
i had the same, didn't notice until waaay afterwards so i didn't go back to the tire shop.
Now they are powdercoated black. (sorry for the offroad stance, this is my winter set so i don't have any proper pictures yet)
__________________
2019 BMW Z4 G29 M40i @600hp - Insta: ZZZZ_M40i
|
Appreciate
1
Westside Guy5732.50 |
08-11-2023, 06:35 AM | #3 |
Colonel
4132
Rep 2,494
Posts
Drives: 2024 BMW Z4 M40i
Join Date: May 2021
Location: Texas
|
Haven't had this experience yet either, but holy crap that sucks. Hope that they can take care of you and whoever was working on your baby gets some much needed training.
|
Appreciate
1
Westside Guy5732.50 |
08-11-2023, 07:05 AM | #4 | |
Brigadier General
5733
Rep 4,411
Posts
Drives: 2022 Z4 M40i, 2021 228i GC
Join Date: Sep 2021
Location: Hallandale Beach, FL
|
Quote:
The dealer should refinish the wheels at his expense and they should look brand new. if you aren't happy with their appearance after they do the repair then you can always demand new wheels. |
|
Appreciate
1
Kwajtrader1087.50 |
08-11-2023, 07:17 AM | #5 |
Private First Class
123
Rep 161
Posts |
I’m not that much of a stickler but that is NOT minor in my book. I would be pissed. I had this happen many years ago on a Porsche and they were refinished at their cost and ever since then, I take pictures of each wheel and let wheel place/SA know they have no damage or what damage is there. Ironically the best rated place for taking care of wheels with no damage in my area is Costco Tire!! They have put tires on many of my cars, including 295/30-18 on my Carrera and never a mark.
|
Appreciate
2
Westside Guy5732.50 Pprior423.50 |
08-11-2023, 08:09 AM | #6 |
Colonel
4132
Rep 2,494
Posts
Drives: 2024 BMW Z4 M40i
Join Date: May 2021
Location: Texas
|
|
Appreciate
3
|
08-11-2023, 12:21 PM | #7 | |
Darth ZEDer
6249
Rep 1,106
Posts
Drives: 2022 BMW Z4 sDrive3.0
Join Date: Jul 2022
Location: metro St Louis
|
Quote:
|
|
Appreciate
2
Westside Guy5732.50 Argo700.00 |
08-12-2023, 05:58 PM | #8 |
Brigadier General
7205
Rep 3,413
Posts |
Ouch. Sorry. I do my tires at discount tire because the prices are lower, but now I’m definitely not doing them at the bmw dealership.
|
Appreciate
0
|
08-12-2023, 06:33 PM | #9 |
Private First Class
480
Rep 151
Posts
Drives: G29 Z4 Skyscraper/Magma
Join Date: Jun 2008
Location: Land O Lakes FL
|
Minor Knick that can be easily repaired by a competent professional.
__________________
A La Plancha
|
Appreciate
0
|
08-30-2023, 12:50 PM | #10 |
Private
120
Rep 55
Posts
Drives: BMW Z4 M40i
Join Date: Aug 2020
Location: Arizona
|
Wheel Reair Results
The wheel repair did not go well. You can see the wheel lip was not rounded properly and they used a metallic paint where the wheel is actually machined clear coated aluminum. They are ordering a new set of wheels.
|
Appreciate
3
|
08-30-2023, 04:03 PM | #11 |
Private
185
Rep 68
Posts |
That's great news, that they are resolving this for you. I had damage just like this from a visit to Discount Tire with my last Z. I let it slide, reluctantly. When I go back for my next set of tires they will be brief me very thoroughly on how they intend on not damaging my car.
__________________
Current: 2022 Frozen Gray M40i
Previous: 2020 Glacier Silver M30i |
Appreciate
0
|
08-30-2023, 08:52 PM | #12 |
Major
393
Rep 1,444
Posts
Drives: 2018 M3CS
Join Date: Mar 2011
Location: Winnipeg
|
Looks like they tried to do a spot repair when they should’ve sent the wheel out for full refinishing.
|
Appreciate
0
|
09-02-2023, 02:20 PM | #13 | |
Captain
1088
Rep 785
Posts
Drives: 2021 Z4 M40i
Join Date: May 2016
Location: Georgia
|
Quote:
Like others have mentioned, I also take video of the car every time I drop it off for service and I inspect the wheels and body before I drive off. I’m glad you caught it and that they aren’t disputing doing the damage. I’m sure they’ll make it right and also re-train or replace the technician. |
|
Appreciate
1
Westside Guy5732.50 |
09-25-2023, 07:47 PM | #14 |
New Member
6
Rep 6
Posts |
I find out who is doing the work. Give him a $20 tip before the works done. At the same time I ask the manager or service writer to come out and inspect the wheels for imperfections while taking a video. Sounds like a but over the the top anal but so far it has worked for me..PS clean and polish the wheels before you go to the shop
|
Appreciate
1
Horseman4131.50 |
11-08-2023, 03:43 PM | #15 |
Private
120
Rep 55
Posts
Drives: BMW Z4 M40i
Join Date: Aug 2020
Location: Arizona
|
Issue Has Been Resolved!
The wheels are back to mint condition. A huge thanks to Brent @ Arrowhead BMW for making everything right with a new set of wheels. He listened and understood my desire to keep my Z4 as pristine as possible. Just in time for perfect top down weather in AZ.
|
Appreciate
2
Westside Guy5732.50 ///M TOWN16569.50 |
11-08-2023, 04:13 PM | #16 |
Brigadier General
7205
Rep 3,413
Posts |
Three of mine are damaged when the dealer put new tires on. Just waiting for the weather to be terrible to get them fixed…. Dealer took responsibility.
|
Appreciate
2
Westside Guy5732.50 Horseman4131.50 |
11-08-2023, 05:45 PM | #17 |
Colonel
4132
Rep 2,494
Posts
Drives: 2024 BMW Z4 M40i
Join Date: May 2021
Location: Texas
|
YOu'd expect the dealer to take better care of a car they sell.....
__________________
|
Appreciate
0
|
11-08-2023, 06:18 PM | #18 |
Lieutenant
1381
Rep 576
Posts |
|
Appreciate
1
Westside Guy5732.50 |
Post Reply |
Bookmarks |
|
|