[BarrowJon]

Seems that Connected Drive communications between my car and app are no longer functioning. Phone app seems to be working find, but any request sent to car will receive an error message. Have uninstalled and re-installed the app a couple of times with no change. When logging into my Connected Drive account on PC, all looks well. Phone app shows 9/27/19 as the last status update.

Have a Samsung Galaxy S7 with Android version 8.0.0 and Sprint as a service provider. Had digital key registered months ago, but phone installation continues to fail with "Installation Error." Shared issue with BMW Genius and was told that they were addressing the problem and had escalated the issue, updating me once a week with same message. Have not heard anymore from them now for over a month.

Anyone else experiencing issues with Connected Drive, if so is there a know solution?

[Jim S]

Yes, I had the same problem in the UK when my ConnectedDrive app did not work for more than a week. This was escalated to the app developers and the following was their solution, and it solved my problem.

"The issue you’re experiencing is a known problem affecting some of our customers. I would recommend to perform our temporary workaround which is to perform a Communication Unit Reset. You would need to:
- Ensure the vehicle’s engine is running
- Press and hold the volume button for 30 seconds until the display blackens.

This will then trigger a reset of the head unit, there are no side effects other than the cancellation of active navigation routing and the interruption of ongoing phone calls.

Once this is done I would recommend deleting and reinstalling the app, and then to perform a service update within your vehicle – this is to synchronise your BMW Connected app/ConnectedDrive account. Steps are below:

· Press ‘Menu’ button
· Click on ‘Apps’ or ‘ConnectedDrive’
· Click ‘Options’ button (next to your iDrive controller) Scroll & select ‘Update apps and services’ or ‘Update BMW Services’ click to update.

Please allow up to 24 hours for these changes to take effect. I hope this helps to rectify the issue, please inform me of the outcome so I can look at escalating this further. In the meantime if there’s anything else I can help with please get back in touch.

Kind regards

BMW Connected Drive"

[Jim S]

After completing the recommendations shown in my previous post, the problem was resolved immediately and I did not have to wait the 24 hours that they said it might take for it to work.

[ZedsRedBaby]

Thanks for sharing that Jim. Unfortunately it still hasn’t fixed mine, which hasn’t updated for two weeks now.

No doubt BMW will eventually reply and tell me to go through all those steps again.

[claykin]

Check the G20 3 series and G05 X5 forums. You aren't alone. If the geniuses aren't able to fix for you, next time you take it in for service tell them you want it all working when car is returned to you. They'll sort it out.

[BarrowJon]

Originally Posted by Jim S

Yes, I had the same problem in the UK when my ConnectedDrive app did not work for more than a week. This was escalated to the app developers and the following was their solution, and it solved my problem.

"The issue you’re experiencing is a known problem affecting some of our customers. I would recommend to perform our temporary workaround which is to perform a Communication Unit Reset. You would need to:
- Ensure the vehicle’s engine is running
- Press and hold the volume button for 30 seconds until the display blackens.

This will then trigger a reset of the head unit, there are no side effects other than the cancellation of active navigation routing and the interruption of ongoing phone calls.

Once this is done I would recommend deleting and reinstalling the app, and then to perform a service update within your vehicle – this is to synchronise your BMW Connected app/ConnectedDrive account. Steps are below:

· Press ‘Menu’ button
· Click on ‘Apps’ or ‘ConnectedDrive’
· Click ‘Options’ button (next to your iDrive controller) Scroll & select ‘Update apps and services’ or ‘Update BMW Services’ click to update.

Please allow up to 24 hours for these changes to take effect. I hope this helps to rectify the issue, please inform me of the outcome so I can look at escalating this further. In the meantime if there’s anything else I can help with please get back in touch.

Kind regards

BMW Connected Drive"

IT WORKED! Thank you, communications between car and app was re-established almost immediately. Still no luck with getting digital key to install, must be a service provider or phone issue,

[ZedsRedBaby]

Originally Posted by BarrowJon

IT WORKED! Thank you, communications between car and app was re-established almost immediately. Still no luck with getting digital key to install, must be a service provider or phone issue,

Did it stay fixed? Mine updated once but it's now two trips behind again.

[Ross Z4M40i]

I had the same problem. A simple reset of the head unit to factory settings did the job. No problems since.

[BarrowJon]

Originally Posted by ZedsRedBaby

Did it stay fixed? Mine updated once but it's now two trips behind again.

So far, it's been updating over past two days.

[ZedsRedBaby]

Originally Posted by BarrowJon

So far, it's been updating over past two days.

Thanks, looks like mine is stuck again. I'll have to see what BMW come up with next.

[Jim S]

Since the fix, my ConnectedDrive has been working fine.

[Ross Z4M40i]

Originally Posted by Ross Z4M40i

I had the same problem. A simple reset of the head unit to factory settings did the job. No problems since.

Well, I apparently was too fast in stating the problems were solved by resetting. My iPhone now randomly disconnects from the headset, sometimes in the middle of a phone call 😰😫😡. Anyone else experiencing the same?

[ZedsRedBaby]

Originally Posted by Ross Z4M40i

Well, I apparently was too fast in stating the problems were solved by resetting. My iPhone now randomly disconnects from the headset, sometimes in the middle of a phone call 😰😫😡. Anyone else experiencing the same?

I haven't come across that yet, but the whole connected drive thing is getting to be a pain.

I've reset the head unit three times, changed the app setting to always access location (don't see why you should have to but that's what they said), it worked for about a day and then stopped again.

How on Earth will autonomous cars ever work if they can't get simple stuff like this right???

[ZedsRedBaby]

Mysteriously, everything is working again today after no further action on my part. So maybe it wasn't the car or the phone settings that were the problem

[ZedsRedBaby]

At the risk of being a bore, it's now stopped working again :

How's everyone else getting on?

[BarrowJon]

Originally Posted by ZedsRedBaby

At the risk of being a bore, it's now stopped working again :

How's everyone else getting on?

Did the reset 2 weeks ago and have remained connected. Find that status does not update until there's some activity. I will periodically send a lock or unlock command to the car to make sure car is still connected.

Still unable to install digital key. Dealer registered a key for me in July and I successfully completed the first step on my phone. Phone shows that a digital key has been registered, but any attempt to install results in a "Installation Error." I have a Samsung Galaxy S7 with Android 8.0.0 and my service provider is Sprint. Any thoughts?

[BarrowJon]

Originally Posted by BarrowJon

Did the reset 2 weeks ago and have remained connected. Find that status does not update until there's some activity. I will periodically send a lock or unlock command to the car to make sure car is still connected.

Still unable to install digital key. Dealer registered a key for me in July and I successfully completed the first step on my phone. Phone shows that a digital key has been registered, but any attempt to install results in a "Installation Error." I have a Samsung Galaxy S7 with Android 8.0.0 and my service provider is Sprint. Any thoughts?

After working with my Dealer, going back and forth with BMW Genius & Connected Drive Customer Support for the past 3 1/2 months, finally got an answer from BMW Genius that the digital key feature is currently restricted by Sprint.

[ZedsRedBaby]

Originally Posted by BarrowJon

Did the reset 2 weeks ago and have remained connected. Find that status does not update until there's some activity. I will periodically send a lock or unlock command to the car to make sure car is still connected.

Still unable to install digital key. Dealer registered a key for me in July and I successfully completed the first step on my phone. Phone shows that a digital key has been registered, but any attempt to install results in a "Installation Error." I have a Samsung Galaxy S7 with Android 8.0.0 and my service provider is Sprint. Any thoughts?

Thanks for replying. Mine is now updating the app again, but lock/unlock always fails.

I haven't bothered with digital key but I see you've found the answer anyway.