My Trips in My BMW app won't sync

Westside Guy · 02-13-2023, 05:26 PM

I have been using the My Trips feature in the My BMW app for sometime now without any issues. It worked last night and this morning I couldn’t connect no matter what I did. Any suggestions would be greatly appreciated..

BMWGirlFL · 02-13-2023, 05:29 PM

Only trips issue I've had corrected itself. You might try logging out of app, deleting & reinstalling app, logging back in.

Westside Guy · 02-13-2023, 06:17 PM

Quote:

Originally Posted by BMWGirlFL

Only trips issue I've had corrected itself. You might try logging out of app, deleting & reinstalling app, logging back in.

I thought about doing that but it is a last resort as I don't remember my login password.

I might call the Genius at my dealer in the morning but the odds are they will give me the same recommendation.

BMWGirlFL · 02-13-2023, 06:34 PM

Vehicle finder knew it was in my garage but My Trips was missing journey from last stop to home. All trips accounted for when it caught up. Don't recall if missing info just appeared or if it showed up after subsequent drive. Maybe worth allowing time to see if it sorts on its own. My luck with BMW Assist has been MISERABLE. Hope yours is better if you try there.

BMWGirlFL · 02-13-2023, 06:45 PM

Sooo ... You're not alone. I will delete & replace profile in vehicle tomorrow if it doesn't come back.

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WillC94 · 02-13-2023, 06:56 PM

I'm seeing the same issue, I'd give it some time, betting some backend service is busted. Hopefully it'll fix itself if you give it a few days.

Westside Guy · 02-13-2023, 07:31 PM

Quote:

Originally Posted by WillC94

I'm seeing the same issue, I'd give it some time, betting some backend service is busted. Hopefully it'll fix itself if you give it a few days.

Thanks, I am hoping it is just a technical glitch on BMW's end.

BMWGirlFL · 02-13-2023, 11:19 PM

All better!

WillC94 · 02-14-2023, 12:02 AM

Quote:

Originally Posted by BMWGirlFL

All better!

Seeing the same, had to quit and reopen the app for the My Trips section to reload.

Westside Guy · 02-14-2023, 10:38 AM

It reappeared this morning, and I attribute this to a glitch on BMWs end.

josemenf · 02-25-2023, 04:20 PM

I had the same issue and I contacted ConnectedDrive Spain. Reply: “…Our technical team has informed us that there have been outages and long delays in processing that may have resulted in missing trips on February 5-6th…”

Westside Guy · 02-25-2023, 08:54 PM

Since that 2 day outage, everything is showing correctly in my app.

02-13-2023, 05:26 PM	#1
Westside Guy Brigadier General 5721 Rep 4,404 Posts Drives: 2022 Z4 M40i, 2021 228i GC Join Date: Sep 2021 Location: Hallandale Beach, FL iTrader: (0) Garage List 2022 BMW Z4 M40i [9.81] 2021 BMW 228i Gran ... [7.83]	My Trips in My BMW app won't sync I have been using the My Trips feature in the My BMW app for sometime now without any issues. It worked last night and this morning I couldn’t connect no matter what I did. Any suggestions would be greatly appreciated..
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02-13-2023, 05:29 PM	#2
BMWGirlFL Colonel 6288 Rep 2,355 Posts Drives: Z4 M40i Join Date: Jan 2019 Location: South Florida iTrader: (0) Garage List 2020 Z4 M40i [9.89] 1989 325is (Retired) [9.00]	Only trips issue I've had corrected itself. You might try logging out of app, deleting & reinstalling app, logging back in.
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02-13-2023, 06:34 PM	#4
BMWGirlFL Colonel 6288 Rep 2,355 Posts Drives: Z4 M40i Join Date: Jan 2019 Location: South Florida iTrader: (0) Garage List 2020 Z4 M40i [9.89] 1989 325is (Retired) [9.00]	Vehicle finder knew it was in my garage but My Trips was missing journey from last stop to home. All trips accounted for when it caught up. Don't recall if missing info just appeared or if it showed up after subsequent drive. Maybe worth allowing time to see if it sorts on its own. My luck with BMW Assist has been MISERABLE. Hope yours is better if you try there.
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02-13-2023, 06:45 PM	#5
BMWGirlFL Colonel 6288 Rep 2,355 Posts Drives: Z4 M40i Join Date: Jan 2019 Location: South Florida iTrader: (0) Garage List 2020 Z4 M40i [9.89] 1989 325is (Retired) [9.00]	Sooo ... You're not alone. I will delete & replace profile in vehicle tomorrow if it doesn't come back.
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02-13-2023, 06:56 PM	#6
WillC94 New Member 50 Rep 28 Posts Drives: 2021 BMW Z4 M40i Join Date: Sep 2022 Location: Las Vegas iTrader: (0)	I'm seeing the same issue, I'd give it some time, betting some backend service is busted. Hopefully it'll fix itself if you give it a few days.
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02-13-2023, 11:19 PM	#8
BMWGirlFL Colonel 6288 Rep 2,355 Posts Drives: Z4 M40i Join Date: Jan 2019 Location: South Florida iTrader: (0) Garage List 2020 Z4 M40i [9.89] 1989 325is (Retired) [9.00]	All better!
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02-14-2023, 10:38 AM	#10
Westside Guy Brigadier General 5721 Rep 4,404 Posts Drives: 2022 Z4 M40i, 2021 228i GC Join Date: Sep 2021 Location: Hallandale Beach, FL iTrader: (0) Garage List 2022 BMW Z4 M40i [9.81] 2021 BMW 228i Gran ... [7.83]	It reappeared this morning, and I attribute this to a glitch on BMWs end.
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02-25-2023, 04:20 PM	#11
josemenf New Member 94 Rep 21 Posts Drives: Z4 G29 Join Date: Feb 2023 Location: Tenerife iTrader: (0) Garage List 2020 BMW Z4 [0.00]	I had the same issue and I contacted ConnectedDrive Spain. Reply: “…Our technical team has informed us that there have been outages and long delays in processing that may have resulted in missing trips on February 5-6th…”
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02-25-2023, 08:54 PM	#12
Westside Guy Brigadier General 5721 Rep 4,404 Posts Drives: 2022 Z4 M40i, 2021 228i GC Join Date: Sep 2021 Location: Hallandale Beach, FL iTrader: (0) Garage List 2022 BMW Z4 M40i [9.81] 2021 BMW 228i Gran ... [7.83]	Since that 2 day outage, everything is showing correctly in my app.
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