BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BIMMERPOST Universal Forums General Automotive (non-BMW) Talk + Photos/Videos Car damaged while in service at dealer

Post Reply
 
Thread Tools Search this Thread
      04-03-2021, 01:57 PM   #1
jlstyle
Lieutenant Colonel
jlstyle's Avatar
355
Rep
1,762
Posts

Drives: Porsche Panamera
Join Date: Jun 2008
Location: USA

iTrader: (0)

Garage List
2014 Audi S7  [0.00]
2015 BMW X5  [0.00]
My Audi S7 was in to replace air struts for two weeks and while picking up a car today, I noticed my car had hit a curb and side skirt and door was damaged. Dealer didnt say anything so if I didnt inspect the car and left, dealer could've had claimed damage was done by me. Dealer didnt admit the fault yet and will keep you guys posted. Make sure you check the car before picking it up! Here are some photos.
Attached Images
     
Appreciate 1
cfm56d7b5853.50
      04-03-2021, 02:16 PM   #2
overcoil
Major General
3069
Rep
5,577
Posts

Drives: M235i 6spd
Join Date: Dec 2013
Location: Mid-Atlantic

iTrader: (0)

Story. Few years back at Mercedes dealer, older gentleman came in to pick up his E-clsss, general manager came out in front of us customers and approached car owner and straight out told him, the car had been scratched and they will have it fixed. apologized.
Car owner kept a stern face and said nothing.
Dealership and owner both handled that well.
Appreciate 0
      04-03-2021, 02:20 PM   #3
cfm56d7b
Lieutenant General
United_States
5854
Rep
10,232
Posts

Drives: 2017 440i Gran Coupe & 2015 X5
Join Date: Nov 2012
Location: Orange County, CA

iTrader: (2)

jlstyle, did your dealer perform a 360 degree walk through while taking pictures? My local BMW dealer in SoCal does it whenever the vehicle is accepted for service.

Very unfortunate. I hope the dealer will acknowledge the damage and fixes the car.
Appreciate 0
      04-03-2021, 02:48 PM   #4
mantis
Captain
mantis's Avatar
United_States
276
Rep
655
Posts

Drives: 2011 328i
Join Date: May 2016
Location: socal

iTrader: (0)

Garage List
2011 e90  [5.50]
Quote:
Originally Posted by cfm56d7b View Post
jlstyle, did your dealer perform a 360 degree walk through while taking pictures? My local BMW dealer in SoCal does it whenever the vehicle is accepted for service.

Very unfortunate. I hope the dealer will acknowledge the damage and fixes the car.
my dealer has crazy rack of cameras at each door to get complete car video, right as you drive into to the curtesy bay.
Appreciate 0
      04-03-2021, 03:51 PM   #5
cfm56d7b
Lieutenant General
United_States
5854
Rep
10,232
Posts

Drives: 2017 440i Gran Coupe & 2015 X5
Join Date: Nov 2012
Location: Orange County, CA

iTrader: (2)

Quote:
Originally Posted by mantis View Post
Quote:
Originally Posted by cfm56d7b View Post
jlstyle, did your dealer perform a 360 degree walk through while taking pictures? My local BMW dealer in SoCal does it whenever the vehicle is accepted for service.

Very unfortunate. I hope the dealer will acknowledge the damage and fixes the car.
my dealer has crazy rack of cameras at each door to get complete car video, right as you drive into to the curtesy bay.
In that case, the video ought to tell the before picture very clearly. Good luck!
Appreciate 0
      04-03-2021, 04:44 PM   #6
alex2364
Colonel
alex2364's Avatar
2847
Rep
2,740
Posts

Drives: 2020 M4 ZCP / 2023 X3 M40i
Join Date: May 2005
Location: Northern VA

iTrader: (2)

Garage List
2020 BMW M4  [10.00]
2023 BMW X3 M40i  [10.00]
Hope your dealer takes care of you. I always do a 360 walk around and do a close inspect of all the wheels when picking up from service.
Appreciate 0
      04-03-2021, 05:06 PM   #7
RM7
Brigadier General
RM7's Avatar
2870
Rep
3,445
Posts

Drives: Camaro SS 1LE
Join Date: May 2015
Location: Alaska

iTrader: (0)

I've been through similar stuff. You are best off communicating by letter so there is a record of them being informed of the issue and their response. You need to document all of your interactions with them over this, write a summary for each one, sign it. You have to protect yourself in the sense that they may not choose to do the right thing. I've seen it and experienced it and won out each time, but in a few cases it was obvious they were going to try and weasel out of it and as soon as the written correspondence started, they shaped up quick.
__________________
Current: 2018 Camaro SS 1LE, 2023 Colorado ZR2. Former: BMW 428i Gran Coupe.
Appreciate 0
      04-03-2021, 05:23 PM   #8
E92inNC
Captain
E92inNC's Avatar
1705
Rep
606
Posts

Drives: E92 335i
Join Date: Jun 2010
Location: woods by the sea

iTrader: (2)

Most dealers still have the valets use the paper style to mark damages to customer cars when it is on the drive and they keep it with their invoice so ask to see it. Nowadays luxury dealerships are going digital and switching to iPads and their advisors take a bunch of pics of the entire outside of the car and a quick walk around video as a part of the invoice process. If this is the case for your dealer it might be easier to prove your case. If it’s just a side skirt they’ll likely replace it for goodwill and your repeat business since it’ll cost them only a few hundred bucks tops. Hopefully you get a good outcome.
Appreciate 0
      04-18-2021, 02:38 PM   #9
jlstyle
Lieutenant Colonel
jlstyle's Avatar
355
Rep
1,762
Posts

Drives: Porsche Panamera
Join Date: Jun 2008
Location: USA

iTrader: (0)

Garage List
2014 Audi S7  [0.00]
2015 BMW X5  [0.00]
Thanks all for the replies! They repaired it nicely along with full detail. Way to go Town Audi of Englewood NJ
Appreciate 2
Vivek.1363.50
      04-18-2021, 04:56 PM   #10
jv004
Captain
400
Rep
605
Posts

Drives: X3M Comp
Join Date: Apr 2013
Location: Northern California

iTrader: (0)

Same thing happen to me one on my car, huge chunk of front lip spoiler missing and dealer did not even say anything, just gave me the keys and tells me have a nice day. I inspected the car and found it damaged and had to go back to this kid and make sure complaint was noted. Took 4 weeks to finally get a check for what I paid to get it replaced, although it did take multiple trips to the dealer to make sure it was getting done. Shady employees, so yeah... good advice to make sure you inspect your cars real good before leaving. No matter how much you trust your dealership, there's always shady people working in one.
Appreciate 1
M5Rick58907.50
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 03:47 AM.




bmw
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST