07-15-2021, 04:01 PM | #595 | |
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07-17-2021, 01:49 PM | #596 | |
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The Plot Thickens
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"We received campaign parts yesterday to complete all the P1 units we have with this campaign. This [my car] unit is on hold as there is a discrepancy in the system which identifies which part number to install for this VIN. We have the part that was supplied for this VIN but the system shows a different part number that we don’t have in stock. I requested clarification from warranty group yesterday evening but still pending a response. I should know by the end of the day if we can install the part we have or need to wait for the part that the system calls for. I will keep you posted as soon as I know more." As I said before, I really like my SA. She is tenacious. It's like having a nagging spouse working directly for you. I'm hoping there is a positive response on Monday. |
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Zfournicorn21.00 pandzandr55.50 |
07-17-2021, 01:59 PM | #597 | |
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07-17-2021, 02:34 PM | #598 |
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07-17-2021, 04:18 PM | #599 | ||
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As of today, my SA reports to me that the work order is complete, "stop sale" is lifted and vehicle is to be picked up by carrier today with ETA to dealership on Tuesday, 7/20. I told him to stop playing with my emotions. 😂
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07-17-2021, 04:27 PM | #600 | |
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07-17-2021, 04:51 PM | #601 | |
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07-18-2021, 09:27 AM | #602 |
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It is and they are. Funny thing about the part, I noticed it was waiting on a VMD06 but needed to be replaced with a VMD07. Not sure what it is but it fits with the narrative.
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07-18-2021, 12:22 PM | #603 |
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07-18-2021, 01:34 PM | #604 |
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That's exactly what the tech is asking the Warranty Department for.
If I discover that the VMD is the RAM related to the HK system and that the 06 is for the 208W vs the 07 for the 408W amp, I better get the 07 of there will be hell to pay. I would say insert the 06 and put a warranty fulfill claim in for the 07 so they can deliver the car. |
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07-18-2021, 03:11 PM | #605 | |
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07-20-2021, 02:47 PM | #606 |
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At last ... after a 72 hour roller coaster ride of "where is the car, really?" at 7:45 last night I drove away from the dealer with the top down. I was able to take a scenic, twisty, windey 25 mile route home, thus avoiding freeways and constant speeds and getting to experience a bit of handling around the curves -- was a very lovely ride all round This morning, drove it to the shop for PPF/ceramic coating. After 55 days straight of sunshine (unheard of here in the PNW), IT WAS RAINING!!!! so top stayed up. Here are a few quick shots from yesterday -- more in a week when I get the car back. Still seems like sort of a dream car -- have so much to learn about all the systems and programming. Bottom line -- I love this car!
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07-20-2021, 03:19 PM | #607 | |
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07-20-2021, 03:20 PM | #608 | |
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07-20-2021, 07:58 PM | #609 | |
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07-21-2021, 11:12 AM | #610 | |
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Based on this experience, I feel that BMW has a serious information systems/communication/customer service problem. After the 5-week wait on the dock in Bremerhaven for the RAM replacement, I thought things would go smoothly from then on. Not ... The car arrived at the Oxnard CA VPC on time on July 6. I heard nothing for 5 days and, after badgering from me, SA informed me that it had been released to the carrier on July 7 and would arrive at the dealer on July 14. July 14 came and went with no sign of the car. Neither the SA nor BMW Genius could tell me anything. On July 16, they both told me the car had been loaded on the truck on July 14 (not earlier) and would arrive on July 17. Nope ... On July 18 (Sunday) SA told me that the "DAR" system showed it delivered on July 17 but he could not see it on the lot. On July 19 (Monday) BMW Genius said the "system" showed the car had been delivered to the dealer on July 17 and had been on the lot for 2 days. Five minutes later, SA said that while he saw the same thing on the "DAR," he had personally walked the entire lot 30 minutes earlier and the car was not there. Twenty minutes later he called to tell me that he was watching the car being unloaded from the truck. Seven hours later I was able to drive it away. While I love the car and think it will meet my expectations, based on this experience I doubt that I would be a repeat custom-order customer -- we will see if those doubts extend to a future BMW purchase. |
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07-21-2021, 12:06 PM | #611 | |
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Still hoping those that are still waiting get theirs within the week. Absolutely ridiculous. |
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07-21-2021, 02:00 PM | #612 | |
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Love your car. Same color choices we had until the last minute where we changed to Glacier Silver. |
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07-21-2021, 03:03 PM | #613 | |
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And I have wanted a red sports car since I first lusted after my college boyfriend's MGB a very long time ago, so it is all about dream fulfillment |
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07-21-2021, 03:12 PM | #614 | |
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07-21-2021, 03:15 PM | #615 | |
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pandzandr55.50 Zfournicorn21.00 |
07-21-2021, 03:29 PM | #616 |
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Agree -- however, I tend to think that there are serious info systems problems at work. Perhaps they are so compartmentalized that customer service reps, whether at the dealer or at the BMW hotline, can't get at anything more than basic information which proved woefully inadequate to the delays I and others encountered. From what I can see, the info elements are all there -- but either not well integrated across systems or not accessible to points of customer contact. For instance, neither the hotline nor the dealership could tell me who the truck carrier was, yet that is clearly printed on the window sticker affixed by the VPC. I also think that the data available to the SA and hotline showed scheduled dates and not actual dates as the car moved from ship to VPC to carrier to truck to dealer. The MyBMW status tracker was always 48-72 hours behind reality - it still showed a status of "in transit" 48 hours after I drove the car off the lot. If BMW is going to push out a "status tracking" feature for built-to-order cars, whether through online/hotline/SA access, then the least they could do is provide accurate tracking data. Not good customer service in my book. Stepping down from soapbox...
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