Remote Services error with myBMW app

wall_nut · 08-14-2021, 10:08 PM

Took delivery today of our 2022 X5 45e. I'm having this issue where sending commands to the vehicle with the app are returning an error. None of the hints in the error message are helpful in this case.

Tried googling but haven't yet found any helpful info. Any one here encountered this before?

wall_nut · 08-14-2021, 10:11 PM

Forgot to mention that the app is showing charging status and locks status. Just won't receive commands I send it.

Specifically trying to send pre conditioning commands and also tried a lock command even though it's already locked.

TurtleBoy · 08-15-2021, 05:53 AM

My M340i is doing the same thing and the X5 seems to work fine. I would say it is a server issue.

wall_nut · 08-15-2021, 08:19 AM

Yeah seems like that could have been the issue. It's working now. successfully initiated preconditioning, unlocked, and locked. Nice.

Twags · 09-02-2021, 02:08 PM

I took delivery 6 days ago. Sometimes the car receives commands from the app, but it doesn’t at least 1/2 the time. Anyone have suggestions of things I can try? Is there a way to find out of the BMW servers are down?

08-14-2021, 10:08 PM	#1
wall_nut Private 65 Rep 96 Posts Drives: 2022 BMW X5 x45e Join Date: Jul 2021 Location: NE Ohio iTrader: (0)	Remote Services error with myBMW app Took delivery today of our 2022 X5 45e. I'm having this issue where sending commands to the vehicle with the app are returning an error. None of the hints in the error message are helpful in this case. Tried googling but haven't yet found any helpful info. Any one here encountered this before? Attached Images
	Appreciate 0 Tweet Quote

08-14-2021, 10:11 PM	#2
wall_nut Private 65 Rep 96 Posts Drives: 2022 BMW X5 x45e Join Date: Jul 2021 Location: NE Ohio iTrader: (0)	Forgot to mention that the app is showing charging status and locks status. Just won't receive commands I send it. Specifically trying to send pre conditioning commands and also tried a lock command even though it's already locked.
	Appreciate 0 Quote

08-15-2021, 05:53 AM	#3
TurtleBoy General 13661 Rep 20,307 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	My M340i is doing the same thing and the X5 seems to work fine. I would say it is a server issue. __________________ 2021 BMW G20 M340i xDrive - Verde Ermes/Black - 03/2024.40 2019 BMW G05 X5 xDrive40i - Phytonic Blue/Cognac - 11/2023.50
	Appreciate 1 wall_nut64.50 Quote

08-15-2021, 08:19 AM	#4
wall_nut Private 65 Rep 96 Posts Drives: 2022 BMW X5 x45e Join Date: Jul 2021 Location: NE Ohio iTrader: (0)	Yeah seems like that could have been the issue. It's working now. successfully initiated preconditioning, unlocked, and locked. Nice. Attached Images
	Appreciate 0 Quote

09-02-2021, 02:08 PM	#5
Twags New Member 17 Rep 29 Posts Drives: 2016 Porsche Macan 2023 X5 45e Join Date: Jul 2021 Location: New Hampshire iTrader: (0)	Same problem here with 2022 45e I took delivery 6 days ago. Sometimes the car receives commands from the app, but it doesn’t at least 1/2 the time. Anyone have suggestions of things I can try? Is there a way to find out of the BMW servers are down? __________________ My dearly departed: 1956 Austin Healy, 1998 M3, 2002 M3, 2005 Audi S4, 2009 Audi S5, plus many others less fun
	Appreciate 0 Quote